Customer Reviews

Great service department. It took a bit longer than expected; however, they were very informative and took care of my issue.

They picked up my bronco serviced it and dropped off they repaired one recall and what I needed repaired they were great I’m not happy with all the recalls that haven’t been done I believe there 6 more that are needed to be repaired I not sure who is at fault Ford or the service department

Sadly the Quick Lube lane is turning into an appointment only lane and this is in the off season. I recently made an appointment to have the air conditioning fixed in my truck. The service advisor would call telling me this was the problem. So I authorized the repair. Then I would get another call. Oh one more part. So I authorized it. Then another call. Oh one more part. By this point I had my doubts the mechanic knew what he was talking about. But, I authorized it too. Then the week of July 4th I was told the wrong part came in and being a holiday I couldn't expect the correct part until the following week. The whole process took three weeks and $2500. I definitely was not impressed. Finally when it came time to pick it up my friend who was giving me a ride looked up the service hours online. The website said they were closed weekends. So I had to wait a few days to pick it up. When we got there I asked the service advisor and was told oh yes! We are open till noon on Saturday. You really need to update your hours on your website.

Barry was my salesperson for my most recent purchase with Ford. Very pleasant to deal with with no lies about the sun and the moon which he could not provide. Shout out to Barry. Jordan the financial person was very proficient and was able to process the paperwork like it was the back of his hand. Thank you for the very pleasant experience.

We appreciate your service, but next time my wife would rather bring the truck in herself and get taken care of quicker. Regards, RO Laster

They sold the car out from underneath me while I was waiting on the bank approval but Cedric redeemed himself with a sweet better car

We bought a used truck and it had it's issues but overall it was a good experience with the staff

This is my normal service location for my Ford F250 diesel pickup. I went online the week prior and made a 1045 am appointment for an oil change and tire rotation. I was checked in by my service advisor who is listed on my repair order as Gene. He was an older gentleman with a goatee. After checking me in he directed me to the waiting room. After about 30 minutes Gene came to me and said that they could quickly do the oil change but the tire rotation could be delayed up to an hour and a half due to walk ins. I pointed out that I had an appointment and he added that they had other appointments as well as the walk ins. I told him that I needed the total service completed so I would need to wait. After a couple hours I looked out and my truck still had not moved yet people that had showed up after me had come and gone. At almost the 3 1/2 hour mark I noticed Gene coming to the waiting room with paperwork so I asked him if my truck was almost done. He responded by saying he had no idea and that he was there to speak to other people who had arrived a long time after me. I walked to the fast lane desks where I found nobody. Gene walked in and went to his work station ignoring that I was there. I asked him who I needed to speak with to find out about my truck since they had had it for over 3 hours for an oil change and tire rotation. He asked my name and began looking through paperwork. After not finding a repair order he asked if I had an appointments which I said yes at 1045. He continued looking and Lo and behold had the repair order and key in the file holder on the side of his desk. I asked him what the discount would be for so much of my time being waisted and he said he wasn’t authorized to give a discount and continued with my paperwork. I asked to speak to a supervisor and he said he wasn’t authorized the only one there. I asked to speak to the service manager and he said the service manager had left for a family emergency and that I could call and talk to him in a couple days. I said I wanted to speak to someone that day and he said he didn’t know what to tell me. I then said the dealership has a GM correct, that I wanted to speak with that person. Gene then said he had only been there a couple weeks and didn’t know anything about a GM. Then he magically said he would try to find his supervisor who had just stepped out. He walked out and a moment later another advisor walked in. I explained to him what had occurred and the discussion I had had and he said they had issues with airlines going down and were busy. I said I understood that but Gene had not communicated any of those issues to me and was flippant towards any questions I asked and when I asked for the GM. The advisor commented that even new he should not have said that and apologized to me for my experience and put my papers on the desk with my key and said due to the delayed time that I was good to go indicating he was comping my $200 service. I explained to him that I was not asking for a free service, just a discount to reflect my waisted time. He said he totally understood about my time and that he was taking care of the service. Gene stood at the desk one over not making eye contact with me, and never said sorry or have a nice day. Gene lacked any level of professionalism, was rude, and flippant with his responses to my questions. If this is who is going to represent the dealership I will specifically ask for someone else in the future or go to another city to try other Ford Dealerships. Gene was a poor representative for this organization and lacked basic communication skills. The other service advisor did the right thing taking care of the customer who was ignored and had a bad experience. I didn’t catch his name but he was professional and did the right thing.

Sold my elderly parent a junk car, Had recalls that could of been dangerous. Seatbelts barely work. Just a complete lemon. Took advantage definitely. I wouldn't suggest going to this dealer. will deff be calling a lawyer.

I love the truck they got me in but the detailing department did a very poor job at detailing the truck. After I made a special trip for them to clean it, I walked away with bird poop still all over the car and a dusty interior in a 2 day old car. They told me I would need to return to get some of the poop off with a sander, but I was disappointed to see that it only took me a paper towel and a tiny bit of soap to remove it. I seriously left feeling like I drove away a 3 year old used vehicle. I informed my salesman, left a survey regarding it, emailed management, and left another review, to no response. Not following up with customers is the fatal blow to businesses and I know I will not be doing any more business with this dealership if the relations are like this.

3 . 1/2 hours for a oil change. totally ridiculous. I arrived at 7 AM and the team member told me it would take 1 hour. They neglected to tell me that they take appointments as a priority. If you are planning on having work there, I recommend you call and make an appointment. I personally will no longer do business with them.

I was in a bind and took my vehicle to be repaired for various issues and even though I had a service contract, they found many other items not covered and the bill came to $1800.00 Even though that was more than expected, if the repairs were done properly than I felt that it was needed. I had a major oil leak, a possible overheating issue, and plug in the tire I wanted properly patched, seat belt recall issue. I picked up the vehicle and drove it for a day to make sure everything seamed ok, and then left for North Carolina. 4 hours into the trip, the temperature starting going up and down again, just like before, and there was a grinding gravely noise intermittent from under the hood. Nice to have while on a road trip in the middle of nowhere. I did make it to my destination without breaking down, after stopping several times to check coolant levels and oil. The service manager also told me they couldn't find the tire plug, so I thought how good is the repair going to be by a technician that can't find a tire plug? I do not even know if they repaired the seat belt recall on the vehicle as it wasn't mentioned anywhere. This experience just reinforces the fear people have of car repair shops. They also said I needed brake pads and of course turn down the rotors. Unfortunately I was out of town and unable to see the reason for this, and no photos were provided to verify that this was even needed. If the tech can't find a plug in a tire, he has no business repairing major components on a vehicle this technical. Clark Evano

Completely incompetent! Do not waste your time using their service dept. They are not honest! We brought our van in after Helene/Milton as our van had water damage. It wouldn’t start correctly. You had to push buttons and try it about 4-12 times. After having the van a week, They told our insurance they didn’t know if it was water damage until the starter was replaced at our expense. We had taken the van to a local mechanic who had run a diagnostic on the van and provided us a copy which we provided to Ford who also ran a diagnostic which gave them all the same codes. At this point we paid the 1000 to replace the starter to prove it was flood damage. And it turned out it was flood damage. We also had been hearing a very loud like dragging noise and thought it was the breaks. After the started was replaced Ford informed us everything was fixed. We asked about all the codes they told us they cleared them (which was also done by our mechanic) they assured us they drove it, it was fine. There was no more noise in the breaks. They assured us they had driven it and all was good. LIE! The minute we pulled out onto 41 IMMEDIATELY the loud dragging noise was happening. Immediately drove it to the shop that replaced the breaks 8 weeks earlier and the technician drove drove it around the parking lot and knew immediately it was the drive train carrier bearing. Unfortunately this is not the first bad experience with them. They had to replace the rear rnd components under warranty and gave us the run around for weeks on this! Save yourself the time and headache. And drive to Sarasota or Ft Meyers. On top of all of this their sales team started calling us while our van was there trying to sell us another vehicle. NEVER AGAIN!

Bad experience at my last visit for brakes. Wanted to redeem my Ford Pass points to my bill. Service writer, Alex, showed the total bill and the bill with the redeemed points. But when he run the charges, it was for the total bill. He called and told me what he did and said the amount of the points would be re-applied to our debit card. I waited 2 weeks, as he explained, to find out no credit was applied to my card. I then went down to ask why I hadn’t received a credit on my card for the Ford Pass points balance. He then said he did not say there would be a credit applied to my card. But instead re-applied the points back on my Ford Pass points account. This hinder the use of my points, for the second time. I was mislead or lied to about the transaction process at Jarrett Ford by their service writer…Alex

Thave nothing but good things to say about the sales dept. and the deal I got purchasing a new vehicle back in 2022. With that being said the service dept is a whole different situation. It seems that they lack the knowledgeable techs with experience to be able to make a repair the first time without me having to come back in again & again. All the repairs have been under warranty and should have been corrected the very first time, everytime. But the biggest issue I have is with a certain service advisor by the name of Dirk Dunham. I recently had the misfortune having to have him as my service advisor for a warranty repair. From the first phone call through the entire process he was the most rude, arrogant, condescending, inconsiderate, pos of a person that I have ever dealt with in the service repair industry. I actually work in the same business, for over 25 years now. If I was his boss and would’ve and saw how he was treating a customer like he did me I would have fired him on the spot for the way he treated me and I can only assume every customer he encounters. It is a true disappoint that Charlotte County Ford still has him an employee. So it’s very strange, but after the third time trying to post a review it finally post. But yet the response from the owner is thank you for your reply, but yet other negative reviews of the dealership have warranted replies from the GM offering their phone number to please contact them so they can make it right. I give a review which is probably the most honest and accurate and absolutely nothing but a thanks for your reply. That should tell you something right there. Charlotte County Ford knows they have a problem with the service department and the advisors and they don’t care so apparently they must be entirely too wealthy to want or need the respect, much less the business from the people in Charlotte County. And here I Was already in communication with somebody I know who is the sales person looking for me a new 2025 truck that I would buy from him and him alone because he’s that trustworthy and honest and I have known him for many years. But I guess now I will completely take my business somewhere else. So be it!

After the horrible experience I had with the shop, I wouldn’t let them fix my lawnmower!! In the 25 years of my experience in the Collision industry I have never been treated like the way I was and my daughters car was not brought back to pre-loss condition. If you want your car repaired correctly I would find somebody else. The general the manager of the dealership apparently is not a car guy. He doesn’t even have the decency or common courtesy to call me back like he said he was going to do. I have forgotten more about the automotive industry than those people will ever know. If you want your car destroyed, glued together, please take it to CHARLOTTE COUNTY Ford’s body shop but you’ll have to buy a new battery because they said it was bad when I dropped it off your air conditioner will not work anymore because they say it’s not accident related or my daughters triple black edge limited was dropped off like that? Don’t make the same mistake I did. I have been a car guy all my life. I have received certifications from Ford motor company for master body shop manager, twice awarded, Lincoln motor company and Ford motor company service manager certifications, I-Car Gold certification ASE certifications, silver medallion elite club member through Ford motor company, and that’s Just my Ford certifications. I rate this company zero stars! But I had to click one just to post. Once again I would not trust CHARLOTTE COUNTY Ford to fix my lawnmower!

I went in with my Kelley Blue Book cash offer and they came back with an amount $1300 less than what the offer was, but I thought it was fair so I accepted the offer, now I do have a small loan on the vehicle (less than $9,000), which Kiersten told me would be no problem and she proceeded to call and get the exact payoff and address. Then the lady I am guessing from finance came in and told me that she could not write me a check until the loan company posted the payment and released the title, which could take 8-10 WEEKS and I was like, absolutely not, I have never heard of such a thing!! They will have my car sold within a week so whatever, I said I would take my business someplace else, which is exactly what I did, I drove right down the street to Gene Gorman Motors and they not only gave me FULL Kelly Blue Book Value, but they told me that it only takes 6-10 days for the title to clear and get your money, not 8-10 WEEKS!! Kiersten was my salseperson and she was ok and I thought she went with the finance lady to try to help me but when I was leaving she was actually out with another customer, that is really BAD customer service. I then got a text from Kiersten the next day asking me if I was able to sell my car and I told her not only did I sell it for total KBB Value I don't have to wait to get my money and guess what....silence! I will never go back there for anything ever again, they are rude and not professional at all.

Recently inquired about purchasing a 22 f250. My current truck is at a dealer being serviced and i couldn’t bring it in for a trade evaluation till i received it back, i expressed i wanted the F250 in the lot and i will leave a deposit. I was informed to perform a soft pull credit for this vehicle and they would hold it as they cannot take cash deposits but this will soft credit pull will do exactly the same. Two days later I’m contacted by another sales representative from their dealer stating that truck is spoken for and “can i help you locate another”, i replied back that i was already in plans to purchase that vehicle, is the rep i spoke with available. The sales person i put a “soft pull credit deposit” with wasn’t in that day and he’ll return tomorrow. Made the phone call the following day to see what was going on, as i hoped the sales person contacting me in regards to it being spoken for now was in fact for me. Boy was i wrong. I guess a deposit/persons word is worth nothing nowadays. They’ve lost my business as they pulled a truck out from under me.